TERMS & CONDITIONS

General

The minimum age for enrolment is 18.
Start dates can only be altered prior to the start of the course. A £20 fee will be charged.
The school reserves the right to change teachers, times, rooms and location of courses.
The school accepts no responsibility for personal injury or for the loss of or damage to students’ personal property while on the school premises.

Attendance

It is the responsibility of students to inform reception of all absences by telephone or by emailing info@englishzone.co.uk

All Students are entitled to

A one-to-one conversation with their teacher to assess their level and their needs.
One-to-one time with the teacher.
Photocopies and supplementary material provided in the class.

Classes

The maximum class size is 8.
In every class there is a 15-minute break.
Teachers sometimes fall ill. In this case we will try to provide a substitute. This is not always possible but Pop Up English Zone will make the time up.

Conduct and discipline

The school reserves the right to expel students if they physically or verbally abuse any other student or member of staff. They will be given one verbal and one written warning and on the next incident they will be asked to leave. In the case of gross misconduct the student will be asked to leave immediately. No refunds will be given in this case.
Smoking is not permitted during the lessons.
Students can make a complaint in writing to the Pop Up English Zone about any aspect of the school, or its staff. They will be answered within 24 hours by email.

Student records

It is the responsibility of the student to keep the school informed of changes to personal details.

Refunds and cancellations

Fees and/or courses are only transferable to another student with the agreement of the Teacher.
Refunds will not be given if the student is refused entry into the country at ports of entry without entry clearance as a student.
Refunds will not be given if the student is asked to leave the country by the British Authorities.
If you have requested a refund and are declined, please note that the decision is final and not subject to any further review.
Refunds may take up to 2 months from the date the original documentation has been received and completed in full.
All sessions must be paid for a minimum of 24 hours before they take place in order to confirm the session with the Teacher. Students will be entitled to a full refund if cancellation is 14 days before the start of the course; 50% refund 7 days before the start of the course. No cancellation or rearrangement can take place after this time.
All courses, other than one-to-one classes, have a minimum of 2 students. Pop Up English Zone reserves the right to cancel any course up to 24 hours before the course start date in the case that the minimum of 2 students is not fulfilled.
Fees may be increased at any time. Information displayed on the site or at our premises as to pricing and availability is subject to change by Pop Up English Zone without notice.

DISCLAIMER

The contents of this website are for information only and do not constitute any kind of medical advice. It is your responsibility to determine, through obtaining appropriate medical advice, that you are fit and well and that such contents and services as we offer are suitable for you. It is not our responsibility to do so and Pop Up English Zone accepts no liability for losses arising out of the use of this website or our products or services.
We try to ensure that all information contained on this web site, and provided by us to you as part of any services or products, is correct, but, subject to the paragraph below, we do not accept any liability for any error or omission and exclude all liability for any action you (your legal representatives, heirs) may take or loss of injury you may suffer (direct or indirect including loss of pay, profit, opportunity or time, pain and suffering, any indirect, consequential or special loss, however arising) as a result of relying on any information on this website or provided through any Service supplied by us to you. You, your legal representatives and your heirs release, waive, discharge and covenant, not to sue Pop Up English Zone and its trainers for any injury or death caused by their negligence or other acts.
Pop Up English Zone makes no warranty that this website is free from viruses or any other malicious computer program. This website may contain links to other websites not owned or maintained by Pop Up English Zone. Pop Up English Zone accepts no liability for the content of these websites and users link to these sites at their own risk.
Pop Up English Zone may suspend the operation of the site for repair or maintenance work or in order to update or upgrade the contents or functionality of the site. Access to or use of the site or any sites or pages linked to it will not necessarily be uninterrupted or error free.
Pop Up English Zone is not liable for failure to comply with these terms and conditions due to any event beyond its reasonable control, including, without limitation, the input of incorrect information by you.
If you have any questions about this privacy statement or the practices of this site, please contact us.

Last Updated 5th May 2015